Refund and Returns Policy

Terms and conditions of payment, modification and cancellation of your reservation

Your participation in all courses and events, both in-person and online, on this website is subject to pre-payment of the full participation fee.

Your registration for the selected course or event is only confirmed on receipt of payment of a deposit or the full participation fee (see individual event conditions).

Confirmation of your registration will be sent to you by an automatic e-mail from this website. Please note that although the email is automatic, the approval of your registration is done manually by our offices, so we kindly ask you to wait 3-5 working days after the online payment or bank transfer before reporting the lack of confirmation. If you do not receive any confirmation either in your mailbox or in your junk mail box after this period, please contact us at the following e-mail or by phone at 0550671000 from Monday to Friday from 09:00 to 13:00 and from 14:00 to 18:00.

In the event of an error during the online purchase, please contact us promptly at the following e-mail or by telephone on 0550671000 from Monday to Friday from 09:00 to 13:00 and from 14:00 to 18:00. Modification or refund of the participation fee will be possible up to 30 days before the start of the course or event. No refunds will be made after this deadline.

The amount of the participation fee or deposit paid will be refunded after this deadline on the sole condition that the event is cancelled by the organisation. In the event that the dates of the course or event are changed, the participation fee paid will be kept for the same event on the new dates or for participation in a new edition of the same course or event, in the event that you are unable to participate, the fee will be refunded.